1. About these terms
These Terms of Service (the “Terms”) are a legal agreement between you and Clarvia (“Clarvia”, “we”, “us”, or “our”) governing your access to and use of the Clarvia website at clarvia.dev, the Clarvia Bureau application, and any related products, applications, agents, APIs, and services we provide (together, the “Services”).
By accessing or using the Services, creating an account, or ticking a box indicating that you agree, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not access or use the Services.
If you use the Services on behalf of an organisation, you represent that you are authorised to accept these Terms on its behalf, and “you” includes that organisation.
2. Artificial intelligence: accuracy, mistakes, and your duty to verify
The Services use artificial intelligence, large language models, and automated systems to generate text, summaries, analyses, code, documents, recommendations, and other outputs (“AI Output”). AI is probabilistic, not authoritative, and it makes mistakes.
You must always check the work
You are responsible for independently reviewing, verifying, and validating all AI Output before you rely on it, share it, publish it, submit it, or act on it. Do not treat AI Output as a final or authoritative answer, and do not use it as the sole basis for any decision.
AI Output is provided for general information and productivity assistance only. It does not constitute, and must not be relied upon as, professional advice of any kind, including legal, financial, tax, accounting, investment, medical, health, safety, engineering, or other regulated or professional advice. Where you need professional advice, you must obtain it from a suitably qualified professional.
High-stakes and high-risk decisions
You must apply your own skill, judgement, and human oversight at all times. You must not use AI Output, without independent verification by a suitably qualified human, in any situation where an error could lead to death, personal injury, financial loss, legal or regulatory liability, or damage to property, data, or the environment.
You are solely responsible for the consequences of any decision you make or action you take based on AI Output, and for ensuring that your use of AI Output complies with all laws, regulations, and third-party rights that apply to you.
To the maximum extent permitted by law, Clarvia accepts no responsibility or liability for any loss, damage, or harm arising from your reliance on, or use of, AI Output. If in doubt, check it, and seek professional advice.
3. Eligibility and your account
You must be at least 18 years old (or the age of majority where you live, if higher) to use the Services.
You are responsible for providing accurate account information and keeping it up to date, for safeguarding your login credentials, and for all activity that occurs under your account.
Keep your password confidential and notify us immediately at hello@clarvia.dev if you suspect any unauthorised access to or use of your account. To the extent permitted by law, we are not liable for loss arising from unauthorised use of your account where you have failed to keep your credentials secure.
4. Acceptable use
You agree to use the Services lawfully and responsibly. You must not, and must not permit anyone else to:
- use the Services in violation of any applicable law, regulation, or third-party right;
- submit, generate, or distribute content that is unlawful, infringing, defamatory, harmful, harassing, deceptive, or that violates the rights or privacy of others;
- attempt to access, interfere with, disrupt, or compromise the security or integrity of the Services, our systems, or other users’ data;
- probe, scan, reverse engineer, scrape, or use automated means to extract data from the Services except as expressly permitted;
- use the Services to develop, train, or improve a competing AI model or service, or to circumvent usage limits or access controls;
- use the Services to generate content that violates the acceptable-use or usage policies of our third-party AI providers (including Anthropic and OpenAI);
- impersonate any person or misrepresent your affiliation with any person or organisation;
- use the Services for any high-risk purpose described in Section 2 without the required independent human verification.
We may investigate suspected breaches and take any action we consider appropriate, including suspending or terminating your access.
5. Your content and inputs
“Your Content” means the data, text, files, prompts, and instructions you submit to or through the Services (“Inputs”), together with related materials you provide.
As between you and Clarvia, you retain all rights you hold in Your Content. You grant Clarvia a worldwide, non-exclusive, royalty-free licence to host, store, process, and transmit Your Content to the extent necessary to operate, secure, maintain, and improve the Services and to comply with law.
You represent and warrant that you own or have all necessary rights and permissions to submit Your Content, and that your submission and our processing of it does not violate any law or third-party right. You are responsible for Your Content and for whatever you choose to put into the Services.
Do not submit content you are not legally permitted to share, and do not submit sensitive, confidential, or regulated information (including special-category personal data) unless it is necessary, lawful, and you are authorised to do so. See our Privacy Policy for how we handle data.
6. AI Output and your right to use it
Subject to your compliance with these Terms and the limits in Section 2, and as between you and Clarvia, you may use AI Output for your own lawful purposes.
Because of the nature of AI, AI Output may not be unique: the Services may generate the same or similar output for you and for others, and similar inputs may produce similar outputs. We make no representation that AI Output is original, accurate, non-infringing, or capable of protection by intellectual-property rights.
You are responsible for ensuring that your use of AI Output complies with all applicable laws and does not infringe the rights of any third party.
7. Intellectual property
The Services, including the Clarvia and Bureau platforms, software, agents, models, designs, text, graphics, logos, and trademarks, are owned by Clarvia or its licensors and are protected by intellectual-property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose, subject to these Terms. All rights not expressly granted are reserved.
If you give us feedback or suggestions, you grant Clarvia a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.
8. Third-party services and providers
The Services rely on third-party providers, including AI model providers (such as Anthropic and OpenAI), cloud hosting, analytics, payment processors, and communications platforms. Your use of the Services may also be subject to those providers’ terms and policies.
We do not control, and are not responsible for, the availability, performance, content, or practices of third-party services. Your dealings with third parties are solely between you and them.
9. Availability, changes, and beta features
We may modify, update, suspend, or discontinue any part of the Services at any time, with or without notice, and may impose limits on certain features or restrict access.
Some features may be offered as beta, preview, or experimental. They may be incomplete or unstable, may change, and may be withdrawn at any time. Such features are provided “as is” and may carry additional terms.
We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
10. Disclaimers
The Services and all AI Output are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory.
To the maximum extent permitted by law, Clarvia disclaims all warranties, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement, and any warranty regarding the accuracy, reliability, completeness, security, or availability of the Services or AI Output.
We do not warrant that the Services will meet your requirements, that AI Output will be correct or suitable for your purposes, or that any defects will be corrected. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.
11. Limitation of liability
To the maximum extent permitted by law, Clarvia and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or anticipated savings, arising out of or in connection with the Services or these Terms, whether based in contract, tort (including negligence), or otherwise, even if advised of the possibility.
To the maximum extent permitted by law, Clarvia’s total aggregate liability arising out of or in connection with the Services or these Terms will not exceed the greater of (a) the total amount you paid to Clarvia for the Services in the twelve (12) months before the event giving rise to the claim, or (b) one hundred pounds sterling (£100).
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not allow to be limited. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by law.
12. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Clarvia and its officers, employees, and suppliers from and against any claims, damages, liabilities, losses, and reasonable expenses (including legal fees) arising out of or related to: (a) your use of the Services; (b) Your Content or Inputs; (c) your use of or reliance on AI Output; (d) your breach of these Terms or any law; or (e) your infringement of any third-party right.
13. Suspension and termination
You may stop using the Services at any time. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the Services, other users, or Clarvia.
On termination, your right to use the Services ends. Provisions that by their nature should survive, including those on AI, your content, intellectual property, disclaimers, limitation of liability, indemnity, and governing law, will survive.
14. Governing law and disputes
These Terms, and any dispute arising out of or in connection with them or the Services, are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction.
If you are a consumer, nothing in these Terms affects your mandatory statutory rights or the mandatory consumer-protection laws of the country where you live, and you may be able to bring proceedings in your local courts. We offer the Services globally, but we make no representation that they are appropriate or available in every location, and you are responsible for compliance with your local law.
Before bringing any formal claim, you agree to first contact us at hello@clarvia.dev so we can try to resolve the matter informally.
15. Changes to these terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where the changes are material, take reasonable steps to notify you. Your continued use of the Services after the changes take effect means you accept the revised Terms. If you do not agree, you must stop using the Services.
16. Contact us
Questions about these Terms? Contact us at hello@clarvia.dev.